Frequently Asked Questions

Purchases made between 15/02/2019 – 30/09/2019

Purchase a Qualifying Product within the promotional period, then submit an online claim within 14 days of the purchase date as detailed in the Terms and Conditions on this website.

Qualifying Products are detailed on the Qualifying Products page.

A Maximum of 50 (fifty) units per person or business on any qualifying products are allowed during the promotional period.

You will need to provide the below details:

  • Date of purchase
  • Place of purchase
  • Invoice/Receipt Number
  • The serial number
  • Details about your Upgrade Reward unit: Manufacturer, model, age and quantity (if you are claiming for the Upgrade Reward promotion).
  • Upload proof of purchase
  • Personal details
  • Bank details

Read our Terms and Conditions to get more detail about the promotion.

We can only offer the reward for purchases of qualifying products listed on the Qualifying Products section of this website.

Physical Copy/In Store Purchase:

If you have a scanner, scan your proof of purchase and save to your computer ready to upload.

If you do not have a scanner, take a picture with your mobile phone, digital camera or tablet. To transfer this document to your computer you can simply send it via email or transfer via USB. If you are claiming on your tablet, upload the image from your tablet’s photo library.

Digital Copy/Online Purchases:

Print and Scan as detailed under physical copy/ in store purchase.

Save your proof of purchase to your computer ready to upload.

Take a screenshot of the proof of purchase and save as PDF or JPEG to your computer. To save your proof of purchase as a JPEG, simply paste the screenshot you have taken into Microsoft Paint and save this document to your computer as a JPEG.

If claiming from a tablet, take a screenshot of the proof of purchase and upload to the claim form from your photo library.

General Requirements for documents uploaded:

When scanning or taking a picture please ensure all the required details are clearly visible. Blurred or unclear proof of purchase may invalidate your claim.

Uploaded documents must be in PDF document or JPEG image format. Maximum size of each document is 2Mb.

If required you can upload multiple documents, simply select the files one at the time and click upload during the claim process.

This is likely to be for one of the following reasons:

  • You have missed the claim window for this promotion
  • Your purchase date is outside the promotional period
  • You are too early to claim for this promotion

Please refer to your proof of purchase and the Terms and Conditions of this promotion and the claim period detailed.

Prepare your documents for upload and then during the claim process follow these steps:

To upload the document(s) select ‘Choose File’, then locate the file that you want to upload and click ‘Open’. The name of the document selected will be displayed on the web page, check this is the correct document then select ‘Upload’.

If you need to add more documents repeat this process. The documents will be listed as you add them. If the wrong document was selected simply remove them by using the delete button (indicated by the Bin icon). Once all documents are loaded select next.

You will need to provide the following details:

  • Account Number
  • Sort Code
  • Account Holder's Name

Your claim will be checked by one of our agents and the status of your claim will be emailed to you. We will keep you up to date on the status of your claim via email, you can also check the Claim Tracker function on this website as to the status of your claim.

Please check the email account you provided during the claim form for emails related to this promotion. Ensure you check your junk or spam email folder. Alternatively, you can use the ‘Claim Tracker’ function on this website.

Please refer to the email we have sent you, it may be that the details uploaded for your proof of purchase were not sufficient to process your claim.

Common reasons for Missing Information:

  • Proof of purchase was not legible
  • Proof of Purchase did not show the price paid, products or retailer purchased from
  • An incorrect document was uploaded and not a proof of purchase
  • An order confirmation was supplied which did not show the products were purchased, in this case we ask you to provide further documents to support your claim, this could be a delivery note or invoice
  • The serial number you entered on your claim is invalid
  • The bank details you provided are not matching with the claimant/company details

Claims may be revalued if your Upgrade Reward item did not meet the Terms and Conditions of the promotion; in this case we send you an email advising of the revaluation.

If you do not agree with the revaluation please contact our customer service team within the timeframe specified in your email received who will review your claim and give you a final decision.

Payment will be made within the timeframe outlined in the promotional Terms and Conditions.

If you have received an email to confirm approval of reward, please check the following:

  • Refer to the Terms and Conditions of the promotion for reward timeframes
  • Check your bank statements for the reward amount that you are expecting
  • If you are still unable to locate your payment please contact us at acer@promotion-support.com

You have the right to withdraw your consent to receive marketing emails. You may do so during the promotional period by submitting a Contact Us form. Even if you have withdrawn your consent to receive marketing emails, we may still contact you in the context of processing your promotional claim. This does not affect your rights under the General Data Protection Regulation.

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These rights include the right to access your personal data, understand how we process it, who we share it with, how long we store it, and whether we engage in any automated decision-making with your data. You can also correct any inaccuracies in your personal information at any time and request that we transfer the data to another data controller. Should you believe that we are processing your data unlawfully, you may object to us processing your data, request erasure and/or restrict our processing of your data. If you gave us your consent to use your data to send marketing emails, you can withdraw your consent. Please see “Communication Preferences” tab for further information. If you would like to exercise any of these rights, ask a question or raise a complaint regarding the processing of your personal information on this website, please submit a Contact Us form. Please note that you also have the right to raise a query or lodge a complaint with the data protection authority where you live and/or work.

NO FEE USUALLY REQUIRED

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

WHAT WE MAY NEED FROM YOU

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

TIME LIMIT TO RESPOND

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

PRIVACY POLICY

Please see Acer’s Privacy Policy here: https://www.acer.com/ac/en/PH/content/privacy