Frequently Asked Questions
Purchase a Qualifying Product within the promotional period, then submit an online claim between 30 and 60 days of the purchase date as detailed in the Terms and Conditions on this website.
Qualifying Products are detailed on the Qualifying Products page.
View our How It Works page for further details on how to submit your online claim.
Purchase a Qualifying Acer TravelMate Notebook within the promotional period, then register your purchase within 14 days of the purchase date.
Qualifying Products and their respective promotional periods are detailed on the Qualifying Products page.
Purchase a new Acer Notebook within 2 years of the date of registration of your original Acer product. The price of your new Acer Qualifying Product must be equal or higher than that of your original registered Acer Future Value Guarantee (FVG) product.
Revisit the website and fill-in the claim form entering the details of your new Acer device within 14 days of your new purchase date.
Return your original registered Acer TravelMate product as outlined in the Terms & Conditions and receive your reward upon approval of your claim.
For further details on how to submit your online claim Click Here.
You will need to provide the below details:
- Date of purchase
- Place of purchase
- Invoice/Receipt Number
- The serial number
- Details about your trade in unit: Manufacturer, model, age and quantity (if you are claiming for the trade-in promotion).
- Upload proof of purchase
- Personal details
- Bank details
Read our Terms and Conditions to get more detail about the promotion.
If you have a scanner, scan your proof of purchase and save to your computer ready to upload.
If you do not have a scanner, take a picture with your mobile phone, digital camera or tablet. To transfer this document to your computer you can simply send it via email or transfer via USB. If you are claiming on your tablet, upload the image from your tablet’s photo library.Digital Copy/Online Purchases:
Print and Scan as detailed under physical copy/ in store purchase.
Save your proof of purchase to your computer ready to upload.
Take a screenshot of the proof of purchase and save as PDF or JPEG to your computer. To save your proof of purchase as a JPEG, simply paste the screenshot you have taken into Microsoft Paint and save this document to your computer as a JPEG.
If claiming from a tablet, take a screenshot of the proof of purchase and upload to the claim form from your photo library.General Requirements for documents uploaded:
When scanning or taking a picture please ensure all the required details are clearly visible. Blurred or unclear proof of purchase may invalidate your claim.
Uploaded documents must be in PDF document or JPEG image format. Maximum size of each document is 2Mb.
If required you can upload multiple documents, simply select the files one at the time and click upload during the claim process.
Please refer to the email we have sent you, it may be that the details uploaded for your proof of purchase were not sufficient to process your claim.
Common reasons for Missing Information:
- Proof of purchase was not legible
- Proof of Purchase did not show the price paid, products or retailer purchased from
- An incorrect document was uploaded and not a proof of purchase
- An order confirmation was supplied which did not show the products were purchased, in this case we ask you to provide further documents to support your claim, this could be a delivery note or invoice
- The serial number you entered on your claim is invalid
- The bank details you provided are not matching with the claimant/company details
Once your claim is approved, please follow the below guidelines and advice:
- Pack your items securely in a box or container
- Avoid using damaged containers or boxes, consider the strength and durability
- Always use high quality wrapping and cushioning/filler materials to avoid loose contents
- Protect edges and sharp points with heavy, well-secured edge protection
- Use heavy-duty double-layered cardboard for valuable items
Follow the steps in your approval email and book your collection. Upon successfully booking your collection you will receive shipping labels to use for your collection. Print your label by selecting ‘Download label as PDF’ and affix it to your parcel. Please hand the ‘Courier Copy’ to the courier upon collection.
Please make sure you include the barcodes in your parcel. Without this we are unable to identify your Trade-in device.
Claims may be revalued if your trade-in item did not meet the Terms and Conditions of the promotion; in this case we send you an email advising of the revaluation.
If you do not agree with the revaluation please contact our customer service team within the timeframe specified in your email received who will review your claim and give you a final decision.
If you have received an email to confirm approval of reward, please check the following:
Contact Us Form
If you have any problems or questions related to this promotion, our customer service team will be happy to help.
By Telephone: 03452160161
Lines are open Monday to Friday, 9am to 5pm. Calls will be charged at local call rates from landlines only.